Trading Currently Unaffected
Amid the current worry surrounding the coronavirus, Banana Print are taking several precautions to ensure our customers receive the best quality service whilst keeping you and the team safe.
Dispatch and Delivery
Currently all orders placed on our website are being printed and dispatched as usual, this includes Express & Express Plus orders. Some areas of the UK's delivery network have been impacted, please allow extra time for deliveries to be made during this time.
We have been in contact with our main courier company (Parcelforce) about actions they are taking due to COVID – 19. All UK deliveries are now happening where the items are being placed on the doorstep by the driver and waiting for the recipient to open the door.
- If the door is opened, in order to protect both the delivery driver and customers as much as possible, they will not be handing over the hand-held devices to customers to capture electronic signatures. The driver will instead log the name of the person accepting the item. This will apply to all deliveries that normally require a signature.
- If the recipient is not in, then the driver will do the scan as customer not available and follow the normal terms and conditions of trying the next working day or attempting the post office or with a neighbour.
- If the recipient refuses to give their name, the item will be returned back to the depot and a 739 calling card will be left through the door for them to collect from the depot.
- If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
Contact Us
If you have any questions, queries or concerns about placing your order or uploading the correct artwork, please get in touch with our customer service team by giving us a call on 01858 466131, chatting to us via the live chat on the website or emailing us info@banana-print.co.uk.
Stay Safe
We want to wish all our customers, visitors and readers the best through this very difficult and worrying time. Be sure to keep up with best hygiene practices to keep you, your family and colleagues safe. You can find out all the details to help best protect yourself by going to the world health organisation website or clicking here. {https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public}